FAQ - Frequently Asked Questions

Corona Virus

Due to the Corona virus, Sigr will extend the period for returns if you live somewhere where there are restrictions resulting from the virus.

Yes. You do not need to physically meet other people. Sigr uses the Swedish Post and DHL Express for deliveries. Both companies have professional delivery services all around the world. The safety of their customers is paramount.

General

Usually you receive your order confirmation within a few minutes. If you have not received it yet, it may be that your order is still being processed and  therefore we recommend that you contact us by email to sales@sigr.cc before placing a new order. 

Hmmm, there could be a few reasons why that code didn't arrive...

1. It might have ended up in your junk mail folder, please check there.

2. You may be subscribing for a second time, we only send out out the code the first time.

3. There was a problem sending out the mail.

If you have ruled out 1 and 2 then please contact contact@sigr.cc and one of our jolly team will be happy to help you out!

There are a couple of places you can enter the code.

For mobile users, click on "CART" in the top right of the screen. There is a box called "Coupon" - enter the code here.

Alternatively, also for mobile users, you can add the code when you start checkout. Open the link "Show order summary" and you will see a box called "Discount code". Enter the code here.

If you're using a computer or tablet then the boxes should be easy to find either in the shopping cart or when you start the checkout. The boxes are the same as for mobile. Enter your code into one of these boxes, it doesn't matter which.

If you still can't see where to put the code then please contact contact@sigr.cc and we'll guide you.

We are following Nordic standards in all our products, so if you are familiar with another brand’s product from the Nordic countries, then our products will be the same size for you. 

A simple rule if you have already bought clothes from us is that if for example you take a Large jersey, then a Large jacket would be the correct size for you. If you take a Small jersey then you will be good with a Small jacket. You will be the same size for all upper body clothes unless they are otherwise described in the product information.

Feel free to contact us by email at contact@sigr.cc if you still have any questions regarding the size.

Everything is included in our prices! Orders outside EU (Rest of the world) may have to pay import tax and duty according to the country of resident’s rules. Otherwise, nothing to worry about!

Please double check that the cardholder name is correct along with the CVC security code.

If it still doesn't work, please contact your bank or mail us at contact@sigr.cc and we'll try to help.

Contact us at contact@sigr.cc and we'll see if we can add that payment provider.

Please fill in this form if you want to become a Sigr ambassador.

Returns are allowed until the end of January if you are buying some Sigr stuff as a Christmas present. 'Tis the season to be jolly and all ;)

Our friends do that. So if you like a print, contact them and send your products to them. Or, send them to your local print shop. They love to hear from you!

A very friendly print shop in Sweden:

Telefon +46 090-12 64 90

E-post   info@frontaumea.se

Shipping

Sigr delivers to every country in the world. We use DHL if you want your order to be trackable.

Sigr offers FEE WORLDWIDE SHIPPING! You heard right, no catches, free, nada, zilch. Check the prices for express shipping and how long it takes here.

For tracking, try this link.

Double check your postcode including putting spaces in the right place, sometimes this can cause problems

If you still need help then please contact contact@sigr.cc and we'll check for you.

Perhaps, perhaps not.

Many countries have an import tax free limit when ordering items from abroad. Here are some of those limits. If your order is less than the amount specified, YOU DO NOT HAVE TO PAY IMPORT TAX! = YAY!

Australia: A$1000

Canada: CAD$20

Japan: JPY10000

Mexico: $50

New Zealand: NZD400

Norway: NOK200

Russia: €1000

Switzerland: CHF200

Turkey: €75USA: $800

Returns

Read more about the Sigr return policy and addresses where to send your returns depending on where in the world you live here.