Help Centre

Frequently Asked Questions


Why haven't I received my order confirmation yet?

I didn't get my 10% off code when I subscribed to your newsletter

I got my 10% code but where do I put it?

How do I know what size I should buy?

What is included in your prices?

My Visa/Mastercard is not being accepted

I want to shop from you but you don't have any payment provider I can use

How can I become a Team Sigr member or Sigr ambassador?

I'm buying a Christmas Present. What is the Christmas Return Policy?

We like to print our Team Logo on Sigr cycle apparel. Do you have that service?


Where do you deliver?

How much does shipping cost and how long does it take to arrive?

I want to ship via DHL but it doesn't work

Will I have to pay import tax?


What is the return policy?